Edstrom Service

Vivarium Service Contracts

Edstrom Service gives you a peace of mind that your systems will perform as designed.  We are proactive in providing excellent and responsive service to meet your maintenance needs.

Edstrom factory-trained and certified technicians are available throughout the globe.  Our technicians are specialists at servicing all Edstrom equipment and systems.  They understand research facilities and work to minimize interruptions in your normal daily procedures.  Integrity to your study is paramount during our service visits.

We have service plans with scheduled inspections, calibrations, and maintenance to keep your systems operating at maximum efficiency, to reduce the potential for water disruption. Our sophisticated test equipment is calibrated to the National Institute of Standards and Technology (NIST) traceable standards to assure accurate sensor readouts.

BENEFITS OF A SERVICE CONTRACT

  • Technical Expertise. You’ll have access to the people who know our technology best and who have a vested interest in your success. 
  • Priority Response. You receive priority over those without a service agreement, reducing downtime.
  • Fixed Support Cost. No guessing games when forecasting your budget for maintenance services. Paying for services on an incremental basis may be more expensive for you over time; our bundled services are more economical.
  • Convenience. The administrative paperwork is taken care of up front which means you’ve avoided delays in establishing a payment vehicle with each service call.
  • Safeguards your Investment. Ongoing, comprehensive support coverage helps to prolong and protect your valuable investment

Premium

Priority

Basic - w/ Parts

Basic - No Parts

Description

Each scheduled PM visit includes inspections, calibrations, repairs and parts for all equipment covered on the service agreement. Limited availability, see Sales representative for details.  

Each scheduled PM visit includes inspections, calibrations, repairs and parts for all equipment covered on the service agreement. Priority dispatch.   

Each scheduled PM visit includes inspections, calibrations, repairs and parts for all equipment covered on the service agreement. Priority dispatch over non-Pm customers. 

Each scheduled PM visit includes inspections, calibrations and repairs of all equipment covered on service agreement.  Replacement parts are an additional charge. Priority dispatch over non-Pm customers.  

Visits Options

2x per agreement period

2 per agreement period

1 – 2 per agreement period

1 – 2 per agreement period

Emergency Service   (Visit Or Call Support)

24 hour response time (M-F) for all repairs on covered equipment

Response time at next available opening, not to exceed 5 business days

Not Included, additional trip and labor charges will apply

Not Included, additional trip and labor charges will apply

Length of Agreement

1-5 years

1-5 years

1-5 years

1-5 years

Parts

Included, except consumables

Included, except consumables

Included, except consumables

Not Included

24 hr. Technical Support 

Included

Included

Included

Included

Contracts lengths can be customizable to fit the facility's needs.  

Multi-year contracts include fixed 2.5% price increases.

Service Difference