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Edstrom® Service gives you a peace of mind that your systems will perform as designed. We are proactive in providing excellent and responsive service to meet your maintenance needs.
Edstrom factory-trained and certified technicians are available throughout the globe. Our technicians are specialists at servicing all Edstrom equipment and systems. They understand research facilities and work to minimize interruptions in your normal daily procedures. Integrity to your study is paramount during our service visits.
We have service plans with scheduled inspections, calibrations, and maintenance to keep your systems operating at maximum efficiency, to reduce the potential for water disruption. Our sophisticated test equipment is calibrated to the National Institute of Standards and Technology (NIST) traceable standards to assure accurate sensor readouts.
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Premium |
Priority |
Basic - w/ Parts |
Basic - No Parts |
Description |
Each scheduled PM visit includes inspections, calibrations, repairs and parts for all equipment covered on the service agreement. Limited availability, see Sales representative for details. |
Each scheduled PM visit includes inspections, calibrations, repairs and parts for all equipment covered on the service agreement. Priority dispatch.
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Each scheduled PM visit includes inspections, calibrations, repairs and parts for all equipment covered on the service agreement. Priority dispatch over non-Pm customers. |
Each scheduled PM visit includes inspections, calibrations and repairs of all equipment covered on service agreement. Replacement parts are an additional charge. Priority dispatch over non-Pm customers. |
Visits Options |
2x per agreement period |
2 per agreement period |
1 – 2 per agreement period |
1 – 2 per agreement period |
Emergency Service (Visit Or Call Support) |
24 hour response time (M-F) for all repairs on covered equipment |
Response time at next available opening, not to exceed 5 business days |
Not Included, additional trip and labor charges will apply |
Not Included, additional trip and labor charges will apply |
Length of Agreement |
1-5 years |
1-5 years |
1-5 years |
1-5 years |
Parts |
Included, except consumables |
Included, except consumables |
Included, except consumables |
Not Included |
24 hr. Technical Support |
Included |
Included |
Included |
Included |
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Contracts lengths can be customizable to fit the facility's needs. Multi-year contracts include fixed 2.5% price increases. |