Avidity Science - Testimonials

Testimonials

What Our Customers Have To Say

Frequently, the best source of information about a company comes from customers. We are pleased to share a sampling of what our customers have to say about our products, our people, and our services.  Avidity takes pride in providing great services and quality products.

Service Testimonial #1

On behalf of our Edstrom technical sales representative, I am offering this testimonial in recognition of the service and professionalism that we at the Magee-Womens Research Institute receive each and every time. 

Our service rep's expertise and knowledge of lab animal facility functions, with respect to automated watering delivery to research animal models, provides me with a greater understanding of the "state of the art" water systems which, in turn, affords me the benefit of intelligent decision making for upgrading our existing system or by demonstrating new and cost-saving alternatives.

 We have never been disappointed with the AWS or the maintenance service offered by Edstrom. As an AAALAC accredited facility, having Edstrom as our provider of AWS has proven to be an excellent return on our investment. Their reps have a commitment to a higher standard of representing Edstrom products is of unparalleled distinction, all for the greater benefit of their customers and employer.

Tony Battelli, Facility Manager
Magee-Womens Research Institute

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Service Testimonial #2

Our facility also has an Edstrom Service Contract which, for us, has proven to be a great investment. Edstrom has provided excellent service, are quick to respond to any request, and their service engineers are always friendly and helpful. We made the decision early on to go with Edstrom based on their reputation for quality equipment and sterling service. It was definitely the right choice.

Mason Craig Bailey, OAC Manager
Seattle Children’s Research Institute

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I can't say enough about Edstrom Industries. Their products are reliable and I rarely need service. When I do, the technical service and sales departments are always available to help troubleshoot and quickly resolve problems. They understand financial constraints and are happy to help diagnose problems first by phone, to prevent unnecessary parts or service call related expenditures. Edstrom has always provided quick turn around for parts and service. Edstrom designed a custom manifold for us that was built in record time. Most importantly, they have good products made and sold by good people, who make my life as a lab animal manager, a lot easier.

Maria E. Lehto, Manager of Laboratory Animal Resources
Wright State University

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I have first-hand experience with the operation of numerous laboratory animal facilities, both new and old, in at least 10 different programs located in nearly all major geographic regions of the United States (directing a number of them). At all of those sites, over all of those years, Edstrom has been there as an unwavering provider of unbeatable products and unparalleled services. 

Edstrom's representatives have been available for me throughout the span of my career. Initially, during my early professional years, Edstrom staff supported me by providing valuable technical education and learning resources about water quality management and environmental monitoring. Since then, and continuing to this day, they seem to take a "personal interest" in my professional needs by serving as a consistent source for technical advice and hands-on support. I don’t think it is a secret that one of the most indispensible resources an animal research program director can have in the workplace is to be on a "first name basis" with the individuals who support key and critical systems and functions in a facility. Edstrom's representatives have always been a short, pleasant phone call away when I have needed them, and have never hesitated to be on my doorstep in very short order if needed to address unexpected challenges. While we all know that some technical challenges can be complex, and solutions sometimes seemingly elusive, Edstrom's dedicated and knowledgeable staff has always demonstrated the tenacity and commitment to see my issues through to a positive conclusion. In my experience, Edstrom has always provided, and continues to provide, customer service that "sets the bar" in our industry.

If asked, I would tell you that Edstrom's products are simply the best in the industry. The quality of materials and the details of design, workmanship, and installation of their products are, in my opinion, in a word, superb. If there is another company that can beat Edstrom "at their own game", I have yet to find it. Wherever I might go, and whatever I might end up doing during the remainder of my laboratory animal research career, I have no doubt that I will always embrace Edstrom as a valuable asset in my facility management tool box.

I have had the pleasure of visiting literally countless numbers of research facilities over the past 20 years. When I encounter a facility that has invested in Edstrom products and systems, I immediately know that I am dealing with an institution that seeks quality, and that has successfully endeavored to find it."

Darrell E. Hoskins, DVM, Dipl. ACLAM  -  Dr. Hoskins is currently a Director for a major research hospital in the mid-south.