After Sales Support

Avidity Science appreciate how critical your RO water plant is to the efficient performance of your department.

Our steadfast team at Triple Red Service Solutions has been established for 20+ years. It boasts a nationwide organisation of highly skilled field service engineers to provide routine preventative maintenance and rapid breakdown response cover to match the demanding environment of your department.

We know that you need to have full confidence in your RO water system(s) and our experience tells us that the reliability of your equipment can be ensured with a thorough servicing routine provided by the industry experts – Triple Red.

Your dedicated Healthcare Specialist is available to discuss your requirements at any time. Contact us today for a complete package which will improve your department’s efficiency and reduce risk to service.  

All service engineer vehicles are fitted with real time GPS tracking devices so that service coordinators can direct the nearest one to you, for the fastest possible response.

In addition to scheduling preventative maintenance visits, our enthusiastic solution-focused, UK based helpdesk team can talk through issues and troubleshoot problems to provide either a fix or a fault diagnosis to assist service engineers in correcting a problem without the need to revisit.

Field based support staff provide comprehensive training and ongoing assistance with service contract upkeep and ensure that you have the correct consumables and spares for continuous, trouble-free operation.

For corporate customers with multiple sites, we can provide reviews of service performance including scheduled visits, response times, down times and fix times.